Return Policy – In Store Purchases
- Returns and exchanges are accepted on items that are unworn, unwashed, and in the condition it was sent with all tags attached. Items should not have any indications that it was worn for any amount of time (makeup, marks, deodorant, etc.)
- Boho Pretty reserves the right to refuse any merchandise that is not in the original condition.
- Any in store purchases that are being returned MUST have an original e-mailed receipt to be accepted. Customer will be refunded according to your original payment. Please allow 3-5 business days for the return to be processed.
- All sale and clearance items are FINAL sale and can’t be returned or exchanged.
- Boho Pretty allows 30 days from purchase date for customers to return/exchange merchandise purchased in mobile boutique unit.
- Boho Pretty must be contacted via e-mail or telephone if the customer has any questions about returns/exchanges. Inquire in store or below:
Phone: (574) 312-9698
Return Policy – Online Orders
- All online orders can only be returned for IN-STORE CREDIT ONLY.
- Items purchased online MUST be shipped back to our permanent location. Items purchased online CAN NOT be returned to our mobile boutique location.
- Please allow 2-5 days for online orders to be processed. Once online orders leave our facility and tracking information confirms that it has been received, Boho Pretty is no longer responsible for the package and its whereabouts. Customer must file any necessary claims.
- Customers must obtain a return/RA number by contacting Boho Pretty via e-mail or telephone within 7 days of receiving the purchase.
- We must receive the exchange within 7 days of the date in which the customer was given the RA number.
- Shipping will not be refunded.
- It is the responsibility of the customer to track their own package when returning/exchanging an item. Any returns/exchanges that are made that do not reach our facility are still the responsibility of the customer and the customer must file a claim with the carrier.